Senior Key Accounts & Client Delivery Manager (Health Care)

SLS Permanent Recruitment are looking to recruit an exceptional Senior Key Account & Client Delivery Manager (Northern Territories). This is an excellent opportunity to join a market leader and to manage and develop our clients flag ship NHS accounts!!!

The ideal candidate will have experience of managing accounts within the Healthcare sector and ideally have full understanding of managing accounts within an NHS Framework. Building relationships, account development and excellent commercial acumen skills are essential. To apply please send an up-to-date CV and covering letter.

Role summary:

Responsible for leading and delivering Key Account Management Strategy within the NHS to deliver effective solutions to meet the client needs, retain client accounts and develop services. Leading and contributing strategically to the effective provision and development of the business solutions to these clients, building and maintaining strong relationships. As the lead point of all key client matters, anticipating the client’s needs and working within the company to ensure deadlines for the client are met. Developing new business from existing clients or contacts and will develop strategic new relationships with potential clients.

Due to the nature of this role candidates will be expected to travel and cover a substantial geographical area. Candidates preferably will be based in the Manchester region, and able to travel as far as Sheffield

Location of the role will be based from home with the occasional visit to the companies Head Office based in Lancashire

Responsibilities:

leading and delivering Key Account Management Strategy within the NHS to deliver effective solutions to meet the client needs, retain client accounts and develop services.

Leading and contributing strategically to the effective provision and development of the business’s solutions to these clients, building and maintaining strong relationships. Be the lead point of all key client matters, anticipating the client’s needs and working within the company to ensure deadlines for the client are met.

Developing new business from existing clients or contacts and will develop strategic new relationships with potential clients.

Engage in healthcare organisations from existing accounts and new prospects to understand, learn and solve problems with our products, solutions and software platforms

Identifying and engaging perspective new clients through research, direct approaches, attending conferences, recommendations and other methods to target potential clients. Maintaining a pipeline of qualified sales opportunities, forecasting accurately across future quarters and maintaining predictability of future revenue.

Conducting high level demonstrations and presentations through all media platforms including face to face, web and conference calling. Being a champion of Company products, services and software platforms and developing a deep understanding of the functional capability of the Companies Total Hygiene Solution and creating value propositions for client and Company.

Assessing customers’ needs and requirements, explaining how the Companies Total Hygiene Solution can satisfy those needs along with establishing a timeline of performance.

Quoting and negotiating prices and terms, navigating through the healthcare procurement process and completing contracts along with establishing a timeline of performance.

Creating proposals and responding to tenders, working with relevant departments, teams and individuals for the benefit of the company.

Reporting sales performance, sales pipeline and other related information to the Group UK Sales Director and keeping him appraised of sales progress.

Develop, maintain and grow client and strategic relationships within your portfolio and companywide where required to maximise profitability by up selling or cross selling where applicable.

Work with the Director’s to develop strategies and account plans to support improved client satisfaction, profitability and service in line with SLA (Service Level Agreements) and help them effectively manage their requirements in line with their needs and objectives.

Work with the Director’s in planning and presenting reports on account progress goals, stakeholders and possible use in future case studies or company training.

Carry out company training to include Infection Prevention Control, COSHH, product usage and other training as and when required

Develop strategies through detailed situational analysis of each account to enable the effective management of both relationships and client focused activity.

Maintain full knowledge, awareness and understanding of client commercial contracts and KPIs, monitoring performance against these and escalating any variance and managing any outstanding client debt to the relevant parties.

Establish, develop and maintain strong, effective working relationships including at a senior level with internal and client key stakeholders using negotiating and influencing skills as appropriate

Develop credibility in service provision through key working relationships to support retention and development. Work with key stakeholders to ensure appropriate systems are in place to monitor KPI’s and that where appropriate line manager, associated teams are kept informed of service delivery performance and achievement

Focus on service and commercial excellence and driving forward initiatives to help meet demand and help increase client satisfaction. Engage with client trusts to negotiate contract extensions and identify and understand their requirements when going out for re-tender,

Engage with external local economy groups to develop relations and share best practice. Engage with internal teams to support the proactive management of each Client account in accordance with their changing needs. Work closely with other key stakeholders to ensure systems and the process is are developed in line with business objectives

Contribute (where required) on the development of new products and services. Assist in the development and evaluation of communications for case studies for local and national level; Ensure that the vision and the strategy of the business is communicated, understood and owned by staff within the region and applied in all dealings with internal and external stakeholders.